Rogers Online Protection Home > Activating > Error/Unable to activate
- This article applies to version : 7.0
- This article applies to the following OS : Windows Vista, Windows XP
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Rogers Online Protection activation fails or indicates that the services should be activated but they are not active. What should I do?


Problem: Rogers Online Protection activation fails or indicates that the services should be activated but they are not active.

Cause: Internet Explorer settings or conflicting applications may stop the activation process from executing properly.

Solution: In order to activate Rogers Online Protection, follow the steps below:

Note: Internet Explorer 6.0 or higher must be installed even if you do not use it to browse the Internet. To verify your version, open Internet Explorer click Tools then select Help and look for Version.

  1. Internet Explorer must have default settings. To do this, open Internet Explorer, click Tools then select Internet Options.
  2. Click the Privacy tab and select Default. Then click the Advanced tab and select Restore Defaults
  3. Ensure all critical Windows Updates are installed by opening Internet Explorer and clicking Tools then Windows Update.
  4. Try to activate Rogers Online Protection once more by using the Diagnostic Utility.

From the Diagnostic Tools:

  1. Shut down Rogers Online Protection.

  2. Click Start menu. Choose Programs, Rogers Online Protection and choose Diagnostic Utility.

  3. A prompt window will appear before starting the diagnostic utility. Click OK.

  4. The Diagnostic Utility Wizard will appear, click Next.

  5. The Diagnostic Utility will perform tests. When tests are done, select the drop-down menu under the Repair Options.

  6. Choose Remove Activation Files. Click Repair.

  7. A window prompt will appear to confirm Activation Files removal. Click Yes. Another window prompt will appear to confirm the removal is completed. Click OK.

  8. Click Cancel.

  9. Launch Rogers Online Protection.


 


Date Revised:
25-Mar-09

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