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- This article applies to version : 7.0
- This article applies to All OS
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I receive an error that says: "Anti-Virus failed to update" What should I do?

Problem: I receive an error that says: "Anti-Virus failed to update". What should I do?


Solution: Reinstall the Anti-Virus engine.

  1. Shut down Rogers Online Protection by selecting Rogers Online Protection then Exit.
  2. Next, click Start and select Programs.
  3. From the Programs menu, select Rogers Online Protection then click Diagnostic Utility.
  4. Click Next to start the tests.
  5. If a problem is found, the utility will repair the problem itself.
  6. If no problem was found, click the Repair Options, select Repair anti-virus and click OK.  

When the repair is complete, restart Rogers Online Protection.

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